An IT Services Touchdown with a
2-Point Conversion

I want to give you a replay of some recent Loffler IT heroics. It was late on a Friday afternoon, and we had a client’s main server that was failing. It was propagating errors, and it was corrupting their data. Loffler was doing their data back up, but they didn’t have disaster recovery or a business continuity plan. They needed a new server, and we only had a couple hours to make that happen. This was going to be a real hail Mary play. Let me tell you about it.

Three things had to happen.

Number one. We had to get them a server. We’ve got the admin team, which did a great job in all the madness getting the paperwork going. And Colin, the center called a play for one of our partners, Synergy, and on nothing more than a handshake and a warm smile, they started building this server back in their warehouse.

We had to put a call in to our managed services team. Spencer Anderson, managed services manager, was told about this. Right away he started running interference for his guy Chris, who starts restoring the data. The ball is then snapped to Randy Anderson, who quarterbacked this whole play. Randy gets Chris moving on the data. Kyler meanwhile didn’t know he was involved in the play; he was up at the data center and heard about the problem. Chris called an audible to Kyler and kept the ball in play. Chris said, “We need you to get that data out of the data center and get it in motion.” Meanwhile, Jason, the engineer, has started an end run up to get the server. So in a matter of hours, he’s been on the phone troubleshooting everything, making it all work. Jason started the drive to the client, and diverted over to Synergy to pick up the data and started moving to the client.

Meanwhile Randy was over here leading a SKOL chant with the group, when he got a phone call and was told, “We need somebody to get the data from Kyler to the client.” So Randy reverses field, picks up the media, keeps driving out to the client site to meet with his engineer Jason. And like that we’ve got the server.

We’ve got the data. We’ve got the engineers. And it’s Friday at about 5:30 pm. This is a touchdown with a two-point conversion.