Frequently Asked Questions

Who we help, what we do and how we do it.

Have a question not answered below? Submit it in the form on the right. 

Loffler

Where is Loffler located and how many locations do you have?

Headquartered in Bloomington, Minnesota, with locations in North Dakota, South Dakota, Iowa, Wisconsin, Iowa. and Nebraska, we provide nationwide coverage to organizations of all sizes. At the time of this writing, we have 19 locations. See our Locations page for more.

Is Loffler nationwide?

Yes, we offer service and support across the entire United States. 

How many employees does Loffler have?
Loffler has (at the time of writing) over 500 employees. 
What clients do you work with?

We work with clients across all industries: large and small businesses, healthcare, legal, nonprofit, faith-based, K-12 education, higher education, manufacturing, banking/finance, architecture, design, construction, advertising, marketing, engineering, government and commercial print.  To learn more, visit our Industry Solutions page. 

What makes Loffler different from its competitors?

We go into detail on our The Loffler Difference page. To give you the highlights:

  • The best office technology solutions
  • Top-rated service and support
  • Solutions that fit your needs
  • Always someone available to talk
  • Integrated technology
  • Investment and involvement in our local communities in all our locations
  • Privately owned so we answer only to our clients, not a board of directors
  • Best customer support at the most economical price
How do you determine which solution is best for an organization?
As an independent technology dealer, we can work with numerous manufacturers to tailor the best technology solution to meet our clients’ needs at all price levels. Whether you’re looking for a specific product or a comprehensive solution, we have the right tools to help your business succeed.
What are the benefits of having multiple solutions from one vendor?

To keep it simple, streamlining your technology ecosystem helps everything work in unison and boosts your ROI.

Check out this blog to learn more.

But, don't just take our word for it. Hear from a couple of clients who use us for multiple services:

Does Loffler own their building?
People asking this question are usually asking about our Bloomington, Minnesota, headquarters. The answer is yes, Jim Loffler does own the Loffler building located on Highway 494.
Does Loffler have a lot of turnover?

You may see job postings quite frequently at Loffler. But it's because we just keep growing along with the entire technology industry.

Who should you contact for...

We are a company that offers many office technology services and solutions, so it's natural that this question will come up for our clients. The best answer is to contact your account manager with any specific questions.

If you're not sure whom to contact, email information@loffler.com, and we'll direct your inquiry to the right person.  

IT Solutions

How long has Loffler been doing IT?

Remember Windows 95?

Yeah. That long.

To help our clients succeed we keep expanding our IT solutions. We know a thing or two about a thing or two.

 

How long have you been working with customers on phone systems?

Almost 30 years. We have our roots in dictation and phone systems. Over the years our technology offerings have evolved, and now include Unified Communications and Cloud solutions.

How many people are dedicated to the IT division?

Our local on-site Network Operations Center is powered by dedicated support teams focused on cyber-security and supported by 50+ engineers with 250+ technology certifications. 

Do you offer support on cloud offerings?

Yes. Read more about our cloud offerings here.

Do you offer on-site support?

Yes. Read more here.

Do you have 24-hour support?

Yes. Our services are available 24-hours a day.

What is your sweet spot for the size of IT customers?
It really depends on your project/goals. We can help organizations with 2 users, and organizations with thousands of users, depending on whether we're talking about managed IT services, co-managed IT services, IT consulting services, cloud phone systems, cloud migrations, etc.
Contact us here to learn more. 
What does Loffler do to protect my data?
We take a multi-layered approach to protecting our client's data. Learn more about our process here.
What phone systems does Loffler sell and internally support?
Our Unified Communications offerings include Loffler Elevate, 8x8, RingCentral, Mitel and NEC. Learn more about UC here.
Where is your NOC located?
We have a state-of-the-art Batcave, I mean Network Operations Center (NOC) located in our Bloomington, Minnesota headquarters. We also staff IT engineers in St. Cloud, Minnesota and Fargo, North Dakota. 
Do you support Microsoft Azure?
Yes. We employ an Azure practice manager and several IT engineers with Azure expertise.  
What should I look for in a technology partner?
 
How do I keep my business secure?

Download our 14-Point Cybersecurity Checklist Here.

 

 
How do I manage and support a dispersed workforce?
 

Copiers and Printers

What device is right for my company?

This depends on the needs of your organization. We love helping our clients find the perfect device(s) for their print environment.

To get a better understanding of your device needs check out our Copier and Printer Workbook.

Do you offer service in other parts of the country?
Yes. Where we are not, we have partners across the country to help you. 
When can we expect delivery?
We offer our clients access to our client portal to track shipments. One of our strengths is flexibility. Need something sooner, we'll work with you to make it happen.
Can you recycle my old toner cartridges?

Yes, we love the environment.

Check out our recycling page here.

How many customers does Loffler service?
Over 11,000 organizations.
Can you recycle my old copier?
We don’t take solicited requests for this. But if you’re a client and we’re ending a lease or upgrading, we’ll help you securely and responsibly get rid of old equipment.  
Do you have leasing options?

We do. Our leasing team has expertise.

Learn more about leasing vs buying a copier here.

Do you supply training?

Yes. We provide free training for clients.

Check out our training page here.