Frequently Asked Questions
Who we help, what we do and how we do it.
Have a question not answered below? Submit it in the form.
Headquartered in St. Louis Park, Minnesota, with locations in North Dakota, South Dakota, Iowa, Wisconsin, Iowa. and Nebraska, we provide nationwide coverage to organizations of all sizes. At the time of this writing, we have 15 locations. See our Locations page for more.
Yes, we offer service and support across the entire United States.
Loffler has (at the time of writing) over 500 employees.
We work with clients across all industries: large and small businesses, healthcare, legal, nonprofit, faith-based, K-12 education, higher education, manufacturing, banking/finance, architecture, design, construction, advertising, marketing, engineering, government and commercial print.
To learn more, visit our Industry Solutions page.
We go into detail on our The Loffler Difference page. To give you the highlights:
- The best office technology solutions
- Top-rated service and support
- Solutions that fit your needs
- Always someone available to talk
- Integrated technology
- Investment and involvement in our local communities in all our locations
- Privately owned so we answer only to our clients, not a board of directors
- Best customer support at the most economical price
As an independent technology dealer, we can work with numerous manufacturers to tailor the best technology solution to meet our clients’ needs at all price levels. Whether you’re looking for a specific product or a comprehensive solution, we have the right tools to help your business succeed.
To keep it simple, streamlining your technology ecosystem helps everything work in unison and boosts your ROI.
But don't just take our word for it. Hear from a couple of clients who use us for multiple services:
Yes. Jim Loffler owns the Loffler building located on Louisiana Ave in St. Louis Park, as well as our former Bloomington location, which still houses some parts of Loffler's technology business.
You may see job postings quite frequently at Loffler. But it's because we just keep growing along with the entire technology industry.
We are a company that offers many office technology services and solutions, so it's natural that this question comes up. The best answer is to contact your account manager, if you know who that person is.
If you're not sure who to contact or are a new client, email inquiries@loffler.com, and we'll direct your question to the right person. You can also complete the form on this page and we'll get you connected with the right person.
IT Solutions
Remember Windows 95?
Yeah. That long.
To help our clients succeed we keep expanding our IT solutions. We know a thing or two about a thing or two.
Over 30 years. We have our roots in dictation and phone systems. Over the years our technology offerings have evolved, and now include Unified Communications and Cloud solutions.
Our local on-site Network Operations Center is powered by dedicated support teams focused on cyber-security and supported by 50+ engineers with 250+ technology certifications.
Yes. Read more about our cloud offerings here.
Yes. Read more here.
Yes. Our services are available 24-hours a day.
We take a multi-layered approach to protecting our client's data. Learn more about our process here.
Our Unified Communications offerings include Loffler Elevate, 8x8, RingCentral, Mitel and NEC. Learn more about UC here.
We have a state-of-the-art Batcave, I mean Network Operations Center (NOC) located in our St. Louis Park, Minnesota headquarters. We also staff IT engineers in St. Cloud, Minnesota and Fargo, North Dakota.
Yes. We employ an Azure practice manager and several IT engineers with Azure expertise.
Copiers and Printers
Yes. Where we are not, we have partners across the country to help you.
We offer our clients access to our client portal to track shipments. One of our strengths is flexibility. Need something sooner, we'll work with you to make it happen.
Yes, we love the environment.
Check out our recycling page here.
Over 11,000 organizations.
We don’t take solicited requests for this. But if you’re a client and we’re ending a lease or upgrading, we’ll help you securely and responsibly get rid of old equipment.
We do. Our leasing team has expertise.
Learn more about leasing vs buying a copier here.
Yes. We provide free training for clients.
Check out our training page here.
This depends on the needs of your organization. We love helping our clients find the perfect device(s) for their print environment.
To get a better understanding of your device needs check out our Copier and Printer Workbook.
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