Award-Winning Copier & Printer Service and Repair
We Fix It Right the First Time
Loffler's copier and printer repair service has been rated in the top 5% in the country for three consecutive years. Our technicians and trainers are certified experts on the products and services we offer so you can be confident your business or organization is always productive. We are committed to every client receiving:
- Three-hour copier repair service response
- Request for printer service confirmed via phone within one hour
- Automated meter reading options
- 24-hour online customer portal
- Innovative recycling programs
- No undisclosed fuel or delivery costs.
- Local printer service dispatching & live customer service agents
- Remote diagnostics and problem resolution through our Imaging Help Desk
- More than $3 million in device parts stored locally so copier and printer repairs are often completed on our first visit
Network Support Services
- Installation and testing of purchased system upgrades & software
- Telephone support for printing/scanning issues
- Scanner folder setup & address support
- Changes to/Upgrades of IP address and gateway
- Installation of firmware updates for connected products
More reasons to call Loffler for copier and printer repair and service...
- All equipment is serviced by our 94 full-time, specially trained local printer repair technicians who include technical analysts, certified manufacturer trainers, product segment supervisors, and service managers.
- Printer service teams focus on color, office, and production devices specific to manufacturers, with technicians specializing according to brand and model.
- All copier service technicians are network trained, ensuring your machines are installed and connected in one visit and any copier or printer service call network issues can be identified or resolved.
- Service vehicles are stocked daily with a full inventory of parts to increase completions of copier and printer repairs on our first visit. In addition, we rank nationally in the top 8% of dealers for having the correct parts with us on every service call.
- Loffler is rated among the top 10% nationally in service response out of 210 dealers.
Loffler is Pro-Tech Certified by Konica Minolta. This award recognizes Konica Minolta dealers that demonstrate an exceptional commitment to customer support and satisfaction. It is a symbol of quality, and an assurance of professional, reliable service and maximum performance for Konica Minolta office products.
The Pro-Tech Service standard is difficult to achieve and the evaluation procedure is exhaustive. Every element of the service organization – management skills, inventory control, technical expertise, dispatch systems, customer satisfaction, and more – is scrutinized and measured.
Canon Advanced Partner
Canon recognizes the best of the dealer community with this elite program, which is made up of less than 10 percent of all Canon authorized dealers in the U.S. Dealers in the Advanced Partner Program have significant advantages when it comes to pricing, product availability, training, delivery speed, technical support and software, promotions and more. That translates to a better client experience throughout the lifetime of the Loffler client relationship.
“Our service tech was excellent. He explained what part he replaced and he even brought a new drawer with him that needed replacing due to a crack in it. We love Loffler and all their technicians. In most cases they are just like Jimmy Johns – Freaky Fast! We love that!”