Managed IT Services

Get Back to the Work You Do Best

Each organization has its own unique technology infrastructure. What is consistent throughout is that as you grow, so does the complexity of your technology. Headquartered in Minneapolis, Minnesota, Loffler’s Managed IT Services team provides local, regional, national and international technology support for organizations of all sizes and industries. Our service plans are designed to support your business goals while providing world-class customer service.


Loffler Managed IT Services

Proactive IT Security

 

Security

 

Proactive IT security is an essential component of any Managed IT Services program. Managing important software and firmware updates can become a time-consuming task. Loffler offers three security package levels designed to fit your needs, whether you simply need to cover the basics of cybersecurity, or you require higher-level planning and strategy guidance to ensure your systems are secure.

  • Anti-virus & anti-malware 
  • Security update deployment & patch management
  • Vulnerability scanning 
  • Awareness training 
  • Dark web monitoring 
  • Microsoft 365 security score review 
  • Firewall inspection 
  • SPAM filtering
  • DNS filtering

Unlimited Help
Desk Support

 

 

Dedicated, professional help desk services give you the support you need in order to keep your business running smoothly. Loffler's award-winning help desk services are flexible and highly-available, so you're always covered. A dedicated ticket portal is provided for requesting changes or additions to any of the services provided. More importantly, if you need a Loffler engineer to assist with a more urgent issue you have access to schedule an experienced engineer for remote or onsite assistance at competitive rates.

  • Help for all users 
  • Windows & macOS 
  • Servers: On-premise & cloud 
  • Networking equipment 
  • Azure & Microsoft Office 365 
  • Vendor triage 

Monitoring, Alerting
& Reporting

 

 

Your network becomes more complex as your organization grows. With the added complexity of wireless networks, security and BYOD, your network can be a headache to manage. Loffler monitors your network 24 hours a day with a dedicated team that processes and responds to alerts. 

Loffler can audit, standardize and implement industry best practices for your network and set up an effective alerting process to keep tabs on your environment. The alerts can go to you or we can manage them on your behalf. As part of our service, monthly reporting is provided to assist in managing your technology environment. 

  • Automated asset discovery 
  • Monitoring servers, firewalls, networking equipment and endpoints 
  • Hardware health
  • Bandwidth monitoring 
  • Hardware inventory 
  • Software inventory 

Backup, Recovery, Business Continuity & Disaster Recovery Services

 

 

StorageVirtualization

 

Managed backup, business continuity and disaster recovery make up the three most important areas of data protection. Loffler can monitor and manage the entire data protection process. In the event that data needs to be restored, the Loffler team can quickly respond. Even if a critical server fails, we can have your server back online rapidly. In the event of a total disaster, our disaster recovery services can reduce potential downtime and get you back to business. 

  • End-to-end encryption 
  • Microsoft Office 365, OneDrive, SharePoint 
  • Screenshot verification multiple restore options 
  • On-premise virtualization
  • Cloud virtualization

 

Hosting Solutions 

 

Storage

 

Flexible and effective hosting solutions can help your organization scale at the right rate for you. Loffler can audit, standardize and implement industry best practices to provide you with easy and secure remote access.

  • Public or private cloud 
  • Microsoft Office 365 & Azure Active Directory 
  • Virtual desktops 
  • Virtual servers 
  • Hosted SQL & apps 

Collaboration & Access

 

icons-software-and-workflow

 

Loffler's enterprise IT solutions enable us to centrally manage technology for you. Each service we offer is deployed and managed from our Network Operations Center (NOC), so clients don’t have to purchase these services individually, keeping costs in check and creating a secure, optimized managed environment in which to run a business. Loffler's IT engineers work closely with managed IT clients, who appreciate having access to the tools and technology we use to maintain their systems.

  • Collaboration with Loffler engineers 
  • Secure remote management 
  • Real-time performance data 
  • Review log & process details 
  • Live training options 

Loffler U Thumbnail Minnesota Wild Hockey Loffler Companies IT Managed Services Support Case Study

See Loffler's Managed IT Services in Action at the Minnesota Wild

View the Case Study

 

Keys to Managed IT Services Success

Communication

  • Dedicated engineer team 
  • Named primary contacts 
  • Technical business reviews 

Service Alignment

  • Focus on end-user productivity 
  • Risk reduction
  • Quick response times 

Transparency

  • Live service metrics dashboard 
  • Live documentation portal 
  • Live service ticket activity 

Technology

  • Standards & best practices 
  • Scripted issue remediation 
  • Auto-documentation 

“Without Loffler being our second-tier support, we'd be lost. We'd be sitting here spending more manpower than we could ever imagine just trying to find some of those answers that we typically know Loffler is going to pull right out of the air and fix for us in a heartbeat. That's really the meat and potatoes of Loffler support and services that they provide; they're our backbone. Without them, we'd end up ultimately crumbling.” 

 

MN Wild logo trans
Mike Vevea
Senior IT Manager
Minnesota Wild

Ready to Make Technology Work For You?

Let's Go!