In the last decade, there has been a significant emphasis on cybersecurity. Small and medium-sized businesses (SMBs) used to believe that they were immune to cyber threats, but these risks have now permeated from large corporations to Ma and Pa shops.
The nature of these threats remains consistent across the board. That’s why outsourcing your IT services to a managed service provider (MSP) is an attractive option for many SMBs.
Over the years, I’ve witnessed firsthand how this strategic move can transform a business. So, let’s dive into MSP basics and six key benefits your organization can gain when choosing to outsource.
What is a Managed Service Provider (MSP)?
A Managed Service Provider (MSP) is like having your own team of IT experts, but without the need to hire and manage them in-house.
MSPs are companies that specialize in taking care of your technology needs – they monitor your computer systems, protect them from cyber threats and ensure everything runs smoothly.
This means you can focus on your business while they handle all the tech stuff.
Importance of Managed Service Providers (MSPs)
The importance of Managed Service Providers cannot be overstated, especially in today’s digital world.
They help businesses stay competitive by keeping their infrastructure up-to-date and secure. MSPs also prevent costly downtime by catching and fixing issues before they become big problems.
Plus, they offer predictable pricing, so you can budget for your IT needs without unexpected expenses.
In short, MSPs are essential partners for businesses looking to thrive in the fast-paced, technology-driven business landscape.
6 Benefits of Outsourcing IT Management to a Managed Service Provider (MSP)
Let’s take a deep dive into the advantages that come with outsourcing IT management:
1. Access to Expertise
One of the primary benefits of outsourcing your IT management to an MSP is the instant access to a diverse team of experts.
You see, IT is like a complex puzzle with countless pieces that need to fit perfectly. From network security to data storage, cloud solutions and disaster recovery, an MSP has professionals dedicated to each aspect.
As someone who has helped countless businesses navigate the ever-changing IT landscape, I’ve seen that this level of specialization is invaluable. These experts stay up-to-date with the latest industry trends and technologies, ensuring your business remains at the forefront of IT innovation.
2. Cost Savings
Now, let’s talk about the bottom line. I’ve often heard clients express concerns about the cost of outsourcing IT management. But here’s the surprising twist – it can save you a bundle in the long run.
When you hire an MSP, you don’t need to worry about the overhead costs of hiring and training an in-house team. No need for salaries, benefits, office space or equipment. You pay a predictable, often flat monthly fee that covers all your IT needs.
Plus, by preventing downtime and potential data breaches, you can save on the hidden costs that arise from IT issues.
For instance, the annual cost of employing an in-house IT professional can far exceed outsourcing expenses. Consider the average salary of an on-site engineer, which is typically around $80,000 per year. When you factor in additional costs like benefits and overhead, the total expenditure becomes even more substantial.
In contrast, outsourcing to an MSP can provide cost predictability, often amounting to around $5,000 per month or $60,000 annually for a smaller network of up to 50 companies.
By opting for outsourcing, businesses can effectively allocate their budget while benefiting from expert IT services without the financial burden of a full-time, in-house team.
3. Enhanced Scalability
One thing I’ve realized during my career in the IT industry is that businesses are constantly evolving. As your business grows, so do your IT requirements.
An MSP can effortlessly adapt to these changes, whether you need to add new users, implement advanced security measures, migrate to a cloud-based solution and so forth.
Scalability ensures your IT infrastructure keeps up with your business’s demands, eliminating the risk of technical bottlenecks or resource constraints.
Trust me – there’s nothing quite like the peace of mind that comes with knowing your IT system is agile and adaptable.
4. Reduced Downtime and Improved Productivity
As someone who has worked with hundreds of clients over the years, I can attest to the fact that downtime is every business owner’s worst nightmare. It’s not just an inconvenience, it’s a costly interruption.
When IT systems fail, your employees can’t work... and your customers might be left frustrated.
By partnering with an MSP, you can significantly reduce downtime. Their swift response times and proactive measures ensure that issues are resolved before they cause extensive damage.
This translates to increased productivity and customer satisfaction, two things that no business can afford to compromise.
5. Focus on Core Competencies
By entrusting the complexities of IT management, maintenance and cybersecurity to an MSP, businesses can concentrate on what they do best – innovating, serving customers and growing their operations.
This streamlined focus on core competencies not only enhances productivity but also contributes to the overall efficiency and success of the organization. MSPs assume the responsibility of keeping technology systems running smoothly, allowing businesses to thrive in their respective industries without the distraction of IT-related concerns.
6. Proactive Monitoring and Support
MSPs go above and beyond mere problem-solving. They offer proactive monitoring and support, which means they’re continuously watching over your IT infrastructure, detecting potential issues before they turn into major problems.
Their vigilance keeps your systems running smoothly, and they can address emerging concerns swiftly, often before you’re even aware of them.
One of your IT employees is out on vacation? No problem! With an MSP, you don’t have to worry about who will look after your systems.
This not only saves you from the headache of dealing with IT problems, but also allows your organization to operate smoothly and efficiently.
So, Are You Ready to Outsource Your IT to an MSP?
Throughout the years, I’ve observed numerous businesses reap the rewards of outsourcing their IT management to external providers. The benefits are crystal clear: expertise, cost savings, scalability, reduced downtime, a focus on core competencies and proactive monitoring and support.
As businesses continue to rely on technology, embracing the expertise of an MSP becomes increasingly crucial.
If you’re considering outsourcing your IT management, I encourage you to do your homework and find an MSP that aligns with your unique business needs. Trust me – it’s a strategic move that can transform the way your business operates and position you for success in our tech-driven world.
Jeff Gullickson is an Account Executive who has been part of Loffler's IT Solutions Group since 2005. He serves as a trusted resource for clients to find the best fit for their business IT needs.