When you say “Yes” to Loffler, you say “Yes” to…
Top-Rated Service & Support
It doesn’t get any better than #1! Our nationally recognized service department has ranked near the top every year since 2013 in First Call Effectiveness. That means if a problem does arise, we are best at fixing it right the first time, and keeping it running!
Since 1986, Loffler Companies has been a Minnesota-based, privately held company dedicated to providing the best office solutions for your business needs. With one of highest-rated service departments in the country, and technicians specially trained on the products and services we offer, you can be confident your business or organization is always productive.
Our commitment to confirm your request for service via phone within one hour, our 2.6 hour average response time for equipment service, and the fact that our technicians carry mobile devices to instantly locate the necessary parts and information, make us your most valuable partner for business technology and service.
Copier & Printer Service Facts
- All equipment is serviced by our 86 full-time, specially trained local technicians who include technical analysts, certified manufacturer trainers, product segment supervisors, and service managers.
- Service teams focus on color, office, and production devices specific to manufacturers, with technicians specializing according to brand and model.
- All technicians are network certified, ensuring your machines are installed and connected in one visit and any service call network issues can be identified or resolved.
- Service vehicles are stocked daily with a full inventory of parts to increase completions of repairs on our first visit. In addition, we rank nationally in the top 8% of dealers for having the correct parts with us on every service call.
- Loffler is rated among the top 10% nationally in service response out of
Our dedicated team of specialized trainers works with your organization to become confident in using your new product or service. Loffler provides hands-on training customized to the applications you use. From your work station to the device, our trainers show you how to best manage your documents and leverage your investment. We believe professional training is critical to achieving productive and satisfied users of multi-functional technology.
Working closely with your on-site IT and network managers, we seamlessly integrate our products and services into your work environment. Our trainers, who perform more than 1,200 training sessions a year, are the industry’s most qualified and give our clients an unparalleled training experience.
Efficient Order Fulfillment
Clients appreciate and recognize Loffler for offering the smoothest implementation and delivery process in the industry. Loffler is one of the only businesses with a local warehouse providing inventory for parts and supplies, and receipt and initial delivery of all customer equipment. Loffler’s order fulfillment team will work to get you up and running in record time.
Flexible Billing & Financing Options
From the minute you say, “yes” to Loffler, we guarantee a positive experience at all levels. Our flexible financing options allow us to meet the individual needs of every client. We work with you to find a solution that works.
Our regular usage analysis of your printer and copier fleet ensures that you only pay for what you use, helping you keep your budget in line.
Always Someone to Talk To
We understand the frustration of automated service systems, and that’s why we are dedicated to providing live personnel to answer and resolve any billing or service question.
Loffler has provided the best solutions for integrated office technology and services since 1986. We are a family-owned and nationally recognized company that reports only to you, our clients. Exceeding expectations has always been our mission.
We are an integrated solutions company that understands how to unify and integrate your communication strategy for the best results.
With our team of 400 employees working hard for our client’s satisfaction, you are ensured a solution that fits your organization and that has on-going support for as long as you choose Loffler.
Loffler’s nationally recognized service and support center is staffed locally by professionals, not automated response systems.
5. Proven Process.
From assessment to recommendations, planning, implementation and on-going support, Loffler does it all. We create the best strategy for your success as well as an extremely high level of client trust and satisfaction.