The Challenge: Finding Technology Guidance
The Saint Paul Public Housing Authority (PHA) isn’t in the IT business. Their business is helping 22,000 people who otherwise would not have affordable housing have somewhere to live. They work with Loffler to fill in the gaps in their IT needs to get their business done.
The PHA has around 230 end users and 22,000 people that they interact with, all through technology.
“Our business isn’t IT; our business is helping people in need,” said Louise Seeba, Deputy Executive Director of the Saint Paul Public Housing Agency. “And so, we work with Loffler to fill in the gaps in our IT needs to get our business done.”
The IT team is immensely important to executing everything they do, from filling out leases to working with residents. They have a relatively small team of IT professionals on staff and decided to seek additional support to fill in gaps on the team.
The Solution: Loffler IT Consulting Services
The PHA chose Loffler Companies for IT Consulting Services because Loffler was knowledgeable, personable and responsive.
The PHA’s relationship with Loffler began with a Virtual Chief Information Officer engagement, which gave them high-level IT expertise and advice. Loffler now works daily with PHA’s IT team to answer questions and help troubleshoot issues when needs arise. Loffler also helps the PHA stay on top of industry standards, so they can implement best practices.
The Results: On-Demand Technology Expertise
Loffler has helped the PHA’s IT team become less siloed and more integrated with other business units in the organization. In addition, the IT steering committee at PHA is run by a Loffler consultant who listens to PHA’s directors and has developed a relationship where they know they can share what they want regarding their business unit.
“The breadth of experience that Loffler brings and the depth, we can’t find in one person,” Seeba said, “because for the cost of our Loffler contact annually, no matter if we had all the money in the world to pay them, no one can be good at all of those things.”
The PHA has been working with Loffler since 2018. They see value in the breadth and depth of experience that Loffler provides.
They know they cannot find that in one person, because for the cost of their annual Loffler contract, finding one person who has the expertise of the entire Loffler team is next to impossible. Instead, they have that breadth of expertise from Loffler’s IT Consulting practice, and are able to pick and choose what they need when they need it.
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