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Award-Winning Copier & Printer Repair Services

We Fix It Right the First Time

Loffler's copier and printer repair service has been consistently rated in the top 5% in the country. Our technicians and trainers are certified experts on the products and services we offer so you can be confident your business or organization is always productive. We are committed to every client receiving:

Outstanding Service

  • Four-hour copier repair service response pledge
  • High-level expertise repairing popular printer and copy machine brands like Xerox, Canon, Konica Minolta, and more
  • Request for printer service confirmed via phone within 30 minutes
  • Automated meter reading options
  • Online customer portal
  • Innovative recycling programs
  • No undisclosed fuel costs
  • Local printer service and repair dispatching near you & live customer service agents
  • Remote diagnostics and problem resolution through our Imaging Help Desk
  • More than $3 million in device parts stored locally so copier and printer repairs are often completed on our first visit

See Loffler Service Terms and Conditions


Network Support Services

  • Installation and testing of purchased system upgrades & software
  • Telephone support for printing/scanning issues
  • Scanner folder setup & address support
  • Changes to/Upgrades of IP address and gateway
  • Installation of firmware updates for connected products

More Reasons to Call Loffler for Copier and Printer Service and Repair

  • All equipment is maintained and serviced by our nearly 100 full-time, specially trained local printer and copier repair technicians who include technical analysts, certified manufacturer trainers, product segment supervisors, and service managers.
  • Printer service teams focus on color, office, and production devices specific to manufacturers, with technicians specializing according to brand and model.
  • Select copier service technicians are network trained, ensuring your machines are installed and connected in one visit and any copier or printer service call network issues can be identified or resolved.
  • Service vehicles are stocked daily with a full inventory of parts to increase completions of copier and printer repairs on our first visit.

Konica Minolta
Pro-Tech Certified

Loffler is Pro-Tech Certified by Konica Minolta. This award recognizes Konica Minolta dealers that demonstrate an exceptional commitment to customer support and satisfaction. It is a symbol of quality, and an assurance of professional, reliable service, and maximum performance for Konica Minolta office products.

The Pro-Tech Service standard is difficult to achieve and the evaluation procedure is exhaustive. Every element of the service organization – management skills, inventory control, technical expertise, dispatch systems, customer satisfaction, and more – is scrutinized and measured.

Read more about it here.

PROTECH certified -Loffler

 

Canon Advanced Partner

Canon recognizes the best of the dealer community with this elite program, which is made up of less than 10 percent of all Canon authorized dealers in the United States. Dealers in the Canon Advanced Partner Program provide authorized repair services and have significant advantages when it comes to pricing, product availability, training, delivery speed, technical support and software, promotions, and more. That translates to a better client experience throughout the lifetime of the Loffler client relationship.

Learn more about the Canon Advanced Partner Program.

2024 Canon Advanced Partner Logo

 

Service Request:
“Our service tech was excellent. He explained what part he replaced and he even brought a new drawer with him that needed replacing due to a crack in it. We love Loffler and all their technicians. In most cases they are just like Jimmy Johns – Freaky Fast! We love that!” 
— University of Minnesota Physicians

Frequently Asked Questions

What makes Loffler's repair service different?

Loffler distinguishes itself through:

  • Top 5% nationally - Consistently rated in the top 5% of repair services in the country

  • Nearly 100 technicians - Full-time, specially trained local repair professionals

  • USD 3 million in parts - Locally stocked inventory for same-day repairs

  • First-call fix rate - Repairs completed on first visit 88% of the time

  • Four-hour response - Standard response time for critical repairs

  • Customer support - Online portal and phone support

  • Awards and certifications - Konica Minolta Pro-Tech Certified, Canon Advanced Partner 

What's Loffler's response time for repairs?

Response times vary by severity:

  • Critical equipment and standard repairs — 4-hour response time pledge

  • Service request confirmation - Confirmed via phone within 30 minutes

  • After-hours emergencies - Assistance provided on an as-available basis

  • Remote diagnostics - Often resolve issues without service visit 

What qualifications do Loffler's technicians have?

Technician background includes:

  • Certification - Manufacturer-certified on major brands

  • Manufacturer training - Certified trainers on staff

  • Specialization - Technicians specialize by brand and model

  • Network training - Select technicians trained on networking and connectivity

  • Experience - Typically 5+ years in copier/printer service

  • Continuing education - Regular ongoing training and certification updates

What certifications do Loffler's technicians hold?

Key certifications:

  • Canon ATSP - Canon Association of Technical Service Professionals (one of first six private dealers to achieve)

  • Konica Minolta Factory-Certified - Product and service expertise

  • Canon Factory-Certified - Trained directly by manufacturer

  • Network certifications - Networking and IT knowledge

  • Manufacturer trainers - Some are certified to train other technicians

How do Loffler's local parts inventory help?

Local inventory benefits:

  • USD 3 million in stock - Parts for all major brands

  • First-visit repairs - 88% complete same day

  • Minimal waiting - Don't typically need to order parts

  • Stocked vehicles - Service trucks loaded daily

  • Common parts - All frequently needed components in stock

  • Emergency parts - Available for after-hours calls

  • Time savings - Technician doesn't wait for parts delivery

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