As of October 31, 2018, Microsoft Office 365 will no longer support TLS (Transport Layer Security) 1.0 and 1.1 versions. Because of this, offices scanning to email with an older multifunctional copier or printer may see compatibility issues. If you're planning an Office 365 migration, you should first have your IT team check your office copiers and printers to make sure existing equipment is compatible with TLS 1.2 or later.
Learn more about how these security updates can affect your device's scan-to-email function for Office 365 and what you can do about it.
Office 365 and TLS 1.2 Requirement
The scan-to-email function on many older multifunctional devices (MFDs) is not compatible with new SSI (Server Side Inclusion) and TLS (Transport Layer Security) encryption standards.
The TLS 1.2 requirement provides stronger security for e-commerce transactions and meets PCI (Payment Card Industry) Data Security Standards for securing payment information. Without upgrading, SSL and early TLS versions leave you more susceptible to a data breach.
If you do not update to TLS version 1.2 (or later) by October 31, 2018, you may experience issues when connecting to Office 365, specifically for scan-to-email functionality. If you experience an issue related to the use of an old TLS version after October 31, 2018, you will be required to update to TLS 1.2 as part of the resolution.
While many workplaces use Office 365 for email and other Microsoft suite applications like Word and Excel, additional features like conditional access policies and identity management allow more control over data access, services and applications. If you need help migrating to Office 365, contact a Loffler cloud computing expert.
CONTACT A CLOUD COMPUTING EXPERT
Scan-to-Office 365 Compatibility
The incompatibility between MFDs and Office 365 comes when SSL and early versions of TLS are disabled in favor of more secure encryption protocols. While many of your connections may already fit this standard, workplaces using older-generation copiers and printers with scanning functions that do not support TLS 1.2 may run into issues, like finding an error when trying to scan to email.
This affects numerous older-generation models, including Canon, Konica Minolta, Xerox, Lexmark and HP.
What if Your Copier/Printer is not Compatible with Office 365?
If scanning to email is a requirement for your workplace, you need to find a way to make it work. Changes in compatibility due to security updates are a strong reason to lease your copier. Leasing can allow you to upgrade or replace your current copier(s) with favorable buyout options.
Loffler can help you determine whether you will see an issue in compatibility with your current office copiers and printers and Office 365 compatibility. If you’re not sure whether your device is affected, a Loffler specialist can help.
Jeff King is the Sr. Director of Intelligent Automation at Loffler Companies. He’s been with the company since 2006, delivering a high level of value to clients with his consultative approach to digital transformation, business process automation, content intelligence, security, managed print services and project management. In his free time Jeff enjoys fitness, traveling and spending time with his family.
