Welcome to Loffler Companies Support
We're here to help!
Standard Support Hours:
7 am – 6 pm
Monday – Friday
(Excluding National Holidays)
We are dedicated to ensuring a world-class customer service experience.
We’ve made it simple to request support:
- Email: support@loffler.com, a ticket will be created, and your team alerted. An auto-reply e-mail will be sent to you confirming that we have received your request. If your issue isn’t urgent, please use email to request support, it helps us respond efficiently to all service requests that are sent in. Response will usually be same day, or potentially next day for tickets opened late or after hours.
- Chat: Please use the chat button in the bottom right corner of this webpage to initiate a chat session with a Loffler engineer. This is the best option if you need immediate help. Average response is less than 60 seconds.
If you need after-hours support, please use the voicemail system. Emails and chats are not responded to outside normal business hours. Response time estimates are driven by issue priority and may be affected by other tickets of higher priorities.
Sincerely,
Your Loffler Support Team