We understand the COVID-19 pandemic has created an unusual office environment with numerous expectations to ensure a safe workplace for employees and visitors. We follow all relevant federal, state, municipal and client guidelines to protect our clients and employees.
For all deliveries, service and installations by Loffler, we will first confirm that you approve of a Loffler employee coming onsite. We understand this is a changing situation; we will work with you to determine the best time to go onsite, such as when your employees may not be present or during a low-traffic time. We will ask if there are any special procedures or guidelines we need to perform to meet your COVID-19 visitor guidelines.
We will review any manufacturer guidelines to sanitize client equipment we work on; many have published SAR/COV2/COVID-19 instructions on disinfecting their products. We will follow the instructions Loffler has established for cleansing a device before engaging in a repair.
For further reading on copier cleaning best practices, we also have a page detailing how to clean and disinfect your office copier and printer.
To help employers determine appropriate precautions, the Occupational Safety and Health Administration (OSHA) has created guidelines for classifying worker exposure to SARS-CoV-2, the virus that causes COVID-19. They have divided job tasks into four risk exposure levels: very high, high, medium and lower risk. Following these OSHA guidelines, Loffler has created safety precautions for our employees to ensure safe equipment installations and service calls.
Loffler clients range from lower risk exposure to very high risk (those in the healthcare field) and takes the safety of our employees, their families, our clients and our community very seriously. Our COVID-19 Council has been monitoring the national, state and local governing bodies along with the economic impacts to determine the best course of action during this crisis. We aim to do everything we can to help all our clients succeed through this difficult time.
Note: When clients call Loffler for service, we may be able to offer assistance remotely, without needing to come onsite.
Our employees have been instructed not to go onsite until they have all the personal protective equipment (PPE) and sanitation products listed below available and are using/wearing the equipment.
Loffler employees will follow the onsite precautions below during installations and service calls, in addition to those outlined by the client. We seek to spend minimal time onsite, to reduce exposure to our employees and clients.
In addition to the health and safety precautions listed above:
Installation
Networking
Training
When a service call is placed, we will first attempt to fix the problem remotely by asking the client to help with the tasks we need to do. We use technology like remote desktop control, video conferencing and mobile devices to aid in completing a remote fix. If needed, we'll find or create documentation and send it to the client. When possible, we will offer to ship consumables and items replaceable by the end user to minimize client and employee exposure.
If you're picking up an order from Loffler, we'll bring it to you for contactless pick-up. Please park in front of the "Will Call" door. Remain in your vehicle and call 952-285-2317 to let the team know you have arrived.
Our Warehouse Team will deliver your order to you, and will be wearing masks for everyone's safety.
1101 East 78th Street
Suite 200
Bloomington, MN 55420
Without a great team of employees, Loffler simply couldn’t provide the outstanding level of service our clients have come to expect.