DVS Analytics Call Center
- Workforce Management
- Quality Management
- Speech Analytics
- Call Recording
dvsAnalytics leads the industry in its innovative approach to solutions that streamline processes and save time for businesses. From its dynamic playlists and automated coaching to mobile monitoring, customers are delighted with novel ways to help businesses achieve their goals and save time and money.
Customers and reseller partners have learned to count on dvsAnalytics’ Encore to be consistently compliant with all versions of the industry’s leading unified communication platforms. Encore also goes a step beyond by capturing additional metadata and delivering more search and retrieval options.
Encore has been recognized by industry analysts as having the most compelling return on investment in the market. By including many quality management applications with basic systems and providing unlimited access with secure login credentials, the ROI can’t be beat!