Loffler Named 2013 Elite Dealer by The Week in Imaging for fifth consecutive year
It’s been a good year at Loffler Companies, but that has historically been the rule rather than the exception with this Elite Dealer over the years. Consider what’s going on with managed services such as IT, MPS, and onsite managed services. All three service segments are growing at a 15-20 percent rate.
Loffler is doing something right; customers appreciate the one-stop shopping experience for integrated solutions the company provides. From printers and copiers, to MPS, to IT, to onsite managed services, to telephones and document consulting and workflow, all their technology and service needs are met by one company, on one invoice. The latter may not be unique, but the comprehensiveness of the offerings certainly is.
One strategy that’s worked well for Loffler over the years is hiring only the best and brightest in the industry who are committed to the Loffler philosophy of exceeding expectations with clients, partners, and the community. “The customer is always first at Loffler, and that is one of our core values,” explains Jim Loffler, president. “Our pledged response times keep our clients up and running and always productive; our world-class service and support is unparalleled in the industry. And perhaps most importantly, when a client calls Loffler, they are always able to talk one-on-one with a person – no automated responses here!” The most innovative and unique quality of Loffler Companies is that it offers a diverse set of solutions from the spoken word to printed page, all on one network, with excellent service and support. “Our integrated solutions to meet the needs of any business or organization are what our clients appreciate most,” adds Jim. Branding has also been instrumental in building the Loffler brand. The branding and visibility of the Loffler name is always at the forefront of everything the company does, from their Website, to collaterals, to radio ads, to signage on their building and fleet of service vehicles, to the strong recognition they receive for their contribution to the community. Attend a sporting event with the Twin Cities and it’s a good bet the Loffler brand will be prominently displayed on scoreboards at Timberwolves, Vikings, and Lynx games.
“One of the challenges we are always rising to meet is finding ways to continue to improve, support, manage and implement strategies to do what we do best – provide a diverse set of office products and services and support them,” explains Jim. “As technology, processes and ways of doing business evolve, we strive to stay on the cutting edge with our service and product solutions and adapt, grow and improve to exceed expectations.” That’s why Loffler’s senior staff stay informed and ahead of the curve by monitoring and implementing strategies using the Traction philosophy of business, a holistic system that helps leaders run better businesses by having better control and a better life balance. Gaining traction as a business, and with the entire organization, allows Loffler to advance as a healthy, functional and cohesive team.
“The implementation company-wide of the Traction philosophy was an important, successful undertaking,” notes Jim. “Our regular senior management L10 meetings are a place for leaders to look at and address what is most important, and solve any issues as they arise. As we worked through and implemented the Traction model, we established a set of core values and an updated purpose statement. Everything we do with and for our clients and partners is held up to those values, including hiring, reviewing, promoting and, if necessary, firing employees. All of these strategies make our response to challenges strong, efficient and successful.” An updated and rebuilt the Website has also impressed us with Loffler’s online storefront promoting who they are, what they do, and why clients should choose Loffler as their partner. “We continue to keep it as current, interactive, and in sync with evolving technology as possible,” states Jim. “Improving the search engine optimization of our website was a significant part of this rebuild that continues to improve leads and relationships with potential clients.
Despite being one of the upper tier dealerships in the country, Loffler Companies is still able to maintain a small business, family feel. The company does a fantastic job supporting clients and winning business so employees can be proud to say they work for Loffler.
“At our office headquarters, just about anywhere at any time, one can feel the energy of busy, dedicated workers, the drive for success, and the opportunity for growth,” notes Jim. “Loffler Companies firmly believes in the Good to Great philosophy of having the ‘right people on the bus’ and potential employees are sought with our core values and the best fit in mind.” The Week in Imaging isn’t the only one that’s noticed Loffler. For the sixth consecutive year, Loffler Companies has been named to the Inc 500 Fastest Growing Companies in America list. As well as the recent recognition of the Jefferson Award for Public Service, Loffler has been named a StarTribune Top workplace for three years-in-a-row, and one of the “100 Best Places to Work in Minnesota” by Minnesota Business magazine for two consecutive years.
One can’t underestimate Loffler’s core values of positive attitude, professionalism, drive for results, customer first focus, integrity, trustworthiness, and innovation. Cumulatively, those values continue to drive and measure Loffler Companies as a business, and on an individual employee basis, so that the dealership exceed expectations in the many different ways they touch clients and the community.
It’s also why Loffler Companies stands tall among our 2013 Elite Dealers.