Loffler Companies honored as Office Technology Service Excellence Diamond Award Winner from BEI and ENX Magazine
When it comes to copier and printer service, Loffler dominates by ranking in the top five percent in the country for providing the finest service and support on Canon, Konica Minolta, HP and Lexmark multifunctional devices
Loffler Companies has been honored with BEI’s Diamond Level Service Award, ranking in the top five percent in the country for Office Technology Service. This prestigious rating means that Loffler Service Technicians make up an elite group that responds quickly and repairs devices properly the first time and for an extended period following, optimizing user productivity and machine longevity. For more than 20 years BEI Services has been the trusted provider for unbiased imaging device and technician performance benchmarking.
Loffler Companies, headed by Jim Loffler, President and CEO, is dedicated to delivering professional, reliable service and maximum performance to its clients. Jim credits the entire Loffler team for excelling with their can-do, positive work ethic. “Whether it’s sales reps, the front desk, warehouse team, service techs or administrative support, we’ve built a culture of pride in doing great work and exceeding clients’ expectations. It sounds like a cliché, but we eat, drink, and breathe it all the time and continually look for ways to improve,” Loffler explained.
In what is shaping up to be a very positive leadership trend, last year Loffler earned the number one ranking in First Call Effectiveness (FCE) on multiple occasions based on monthly metrics. “It’s the culture, surrounding ourselves with people that generally enjoy serving other people and getting the right people on the team,” emphasizes Loffler.
With a focus on FCE, technicians not only fix the current problem, they go over everything that could need repair on each visit. Everyone wins—the client, the technician and the company.
“We really have a team environment,” said Joel Nelson, Vice President of Operations. “With a strong infrastructure behind them, our technicians can be their best. We have proper inventory levels, proper restock levels and the proper software infrastructure for tracking calls so the client is served in the absolute most efficient and best way possible.”
Read the complete article from ENX Magazine here: http://www.loffler.com/wp-content/uploads/2015/04/Loffler-BEI-Diamond-Award-article.pdf
About Loffler Companies
Founded in 1986 by Jim Loffler, Loffler Companies provides business technology and services to improve a client’s productivity and bottom line results. Offerings include multifunctional copiers and printers (Canon, Konica Minolta, HP, Toshiba, Océ, Lexmark), managed print services, software and workflow technologies (uniFLOW, eCopy, etc.), IT solutions, VoIP phone solutions (unified communication with NEC and ShoreTel), and on-site people-based management of copy centers and mail rooms. Today, Loffler has almost 400 employees supporting Minnesota and Western Wisconsin clients whose businesses are local, national and international in scope. For more information about Loffler Companies and how it can help your organization succeed, please call Loffler at (952) 925-6800 or visit www.loffler.com.