Call Center Recording
Your organization’s call center works hard to provide great customer service. Loffler can help you identify an approach to make your center more efficient and improve call center quality and performance. Voice and data monitoring offers valuable insights that can help improve performance and boost the bottom line.
Loffler voice and data monitoring solutions can be used to:
- Evaluate employee performance
- Create and distribute performance reports
- Train staff on optimal call techniques and best practices
- Observe interactions from the perspective of your customers
- Collect customer feedback
- Store voice recordings and screen captures for analysis
- and more
Loffler’s broad selection of monitoring technology, software and services helps your organization’s call center reach the next level.
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