Contact Center/Interview Recording

Contact Center/Interview Recording

Contact Center/Interview Recording

Who needs voice/video recording equipment and services? Call/contact centers, law enforcement, attorneys, child advocates, judges, organizations needing meeting transcripts, Public Service Answering Points (PSAPs) and more. In short, your company likely needs voice/video recording products. Loffler delivers advanced video, call and data logging solutions to track performance, provide insights and increase efficiency. They also offer training, installation, maintenance and the best service available.

Contact Loffler today for a customized voice/video strategy.

 

911 Voice Logging
911 Voice Logging
Loffler offers NICE and RevCord audio logging and call recording solutions. This comprehensive, advanced, easy-to-install platform is designed for control room operations, delivering optimal recording functionality and quality management as it captures all forms of audio —VoIP, analog and digital telephony.

PSAPs, law enforcement and others benefit from state-of-the-art NICE and RevCord call recording solutions and NextGen 911 solutions that capture phone, radio and trunked radio transmissions as well as online chat, instant messages, text messages and photos from phones. Capture all communications and easily recreate an entire incident for court purposes.

 

Courtroom & Interview Room Recording
Courtroom & Interview Room Recording
Audio and video recordings are not just nice to have, they can be a vital tool for many organizations. The messages delivered during speeches, events and special presentations can be lost to the ages if they're not recorded. In some cases, such as in legal proceedings and with law enforcement professionals, audio/video recording is mandatory.

Easy to use, state-of-the art digital audio and video recording technology has replaced old-fashioned analog recordings and cumbersome VHS tapes. The experts at Loffler will help you navigate, choose and support high-quality, secure audio/video recording technology.

 

Contact Center Recording
Contact Center Recording
Your organization’s call center works hard to provide great customer service. Loffler can help you identify an approach to make your center more efficient and improve contact center quality and performance.

Whether you need to capture every call in your center for regulatory compliance, or record a random sampling of calls for quality management, Loffler can find the best solution for your call recording needs. Locating and replaying calls is also quick and easy with improved call center recording technology. Data security and call archiving features can ensure your recorded calls are stored safely for as long as your business requires.